FAQ (Frequently Asked Questions)

Where are you based?

We are based in Seattle, Washington, USA.

How do I order an item?

Just click on a product you like, select your size (where applicable), add to cart, and then click "BUY NOW" button. From there simply follow the easy checkout process and your product will be on its way!

How come some products are free? What’s the catch?

The reason we can offer FREE products is that our supplier sometimes gives us products for free at the end of their production cycle. In other cases, we run some special promotional campaigns and offers. We do however ask you to pay for shipping on these free products.

How do I cancel an order?

We are sorry to see you go. Please send us an email at info [@] exclusiveoffers.co (or "Contact Us") within 2 hours after purchase and we will make sure your order gets canceled.

How do I return an order?

At Exclusive Offers our Refund & Returns Policy is simple and easy. Just the way all return policies should be!

In the rare instance, you receive a faulty product, there is no “Return Policy”. We simply send you a new product, at no cost. This way, you will not have to pay extra for return shipping, after all, it's not your fault!

For other product related issues, please send us an email at info [@] exclusiveoffers.co or ("Contact Us") and we will send you further instructions on how to return your purchased product.*

*Please note this does not include free items where only shipping was paid

How long will it take to get my item(s)?

Shipping times vary from 12-20 days for the US to 3-5 Weeks for International Shipping this is due to large order volumes as well as logistics. Our warehouse network is located in various locations around the world. Product availability varies across our network and an item may not always ship from the warehouse closest to your location.

How do I track my order(s)?

When you complete your order, a tracking number and URL will be sent to you in your email. You can then track your order online. If you need additional help, Support is here to assist you.

Have a question not listed here?

Our support team is here to help you. Simply, Go to "Contact Us" and fill out the form. One of our support members will respond to you shortly.

              Exclusive Offers team